GENERAL TERMS OF USE OF WEBSITE SERVICES
Please read the following terms and conditions carefully before using this website.
If you use and are a registered user of the WEBSITE, you are deemed to accept and agree to the described conditions. If you do not accept these terms for one reason or another, please do not use this website! The conditions described below govern the relationship between the site www.THE WEBSITE (hereinafter referred to as the WEBSITE, the administrator or the owners) on the one hand, and the users of electronic pages and services using the website THE WEBSITE.
These terms apply to all users (registered or not). By using any object, link or button located on the WEBSITE page, the User agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
1. TERMS OF USE OF THE INFORMATION ON THE WEBSITE
1.1 The User understands and accepts the fact that the information services uploaded to the Site are provided “as is” and that the WEBSITE DOES NOT TAKE ANY RESPONSIBILITY FOR THE DELETE OR THE INABILITY TO PROVIDE TO THE USER INFORMATION REGARDING HIS COMPLETED ORDERS OR TO OTHER THIRD PARTIES persons (other users), opinions and ratings about products, information about available or out-of-stock products, as well as for damages, lost profits or other damages that occurred after, as a result of or due to use of the WEBSITE. . In the event that, as a result of the use of this Site or materials from it, damage occurs, for which repair or repair of equipment or information is necessary, the User assumes all responsibility and all costs related to the removal of the damage caused.
1.2 In order to use the WEBSITE, the user must have a computer, internet, browser, etc. provided by him. additional programs required to be installed in order for browsing to proceed normally. THE WEBSITE only provides the information on the Site and is not responsible for any disruptions or technical problems that frustrate the use of the Site due to the exploitation of the computer equipment by the user.
2. TERMINOLOGIES
2.1 A website (“website”) is a designated place in the global Internet network, accessible through its unified address (URL) under the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources ;
2.2 An Internet site is the set of Internet pages, with a common title Internet page, which is loaded in the user’s browser, when the electronic address WEBSITE is typed;
2.3 Internet page within the meaning of these General Terms and Conditions means a constituent and separate part of the website THE WEBSITE;
2.4 Platform – a set of conceptual, programming and graphic solutions, making up a complete product, providing an accessible environment to the user to the possibilities of the Internet space;
2.5 A user of a web page or site is any person (potential buyer or user-potential seller offering their offers) who has entered the email address or reached the web page or site through redirection from another web site and who, if interested, agrees to buys and sells goods and/or services electronically;
2.6 Interface – a combination of graphic objects associated with program code, through which the user communicates with the website in a way accessible to him;
2.7 Browser – a computer program providing the ability to transfer, process and visualize data using various types of data transfer protocols;
2.8 An electronic reference is a link indicated in a certain Internet page, which allows an automated reference to another Internet page, information resource or object through standardized protocols;
2.9 An information system is any individual device or set of interconnected or similar devices which, in the execution of a certain program, provides automatic data processing;
2.10 IP Address (“IP address”) is a unique identification number by means of which a computer, Internet page or resource is associated with the user, in a way that allows its localization in the global Internet network;
2.11 Username is a unique code of letters, numbers and characters chosen by the user, by means of which he is individualized in his relations with the Site Administrator and other users;
2.12 A password is a code of numbers, letters and characters which, together with the user name, identifies the user and which, together with the user name, serves for the user’s access to his account (user profile).
2.13 An account (user profile) is a separate part of the website “THE WEBSITE”, containing information about the user, required by the Administrator, stored with him, used and processed solely and only for the purposes of Art. 4, para. 1, item 3 of the Personal Data Protection Act, and access to the user profile by the user is carried out by entering
entering a username and password. The account also serves the communication between the user of the “WEBSITE” website and the Administrator of the same.
2.14 A public user profile is a separate part of the website “THE WEBSITE” that provides public information about the user, with his consent, and includes his name, possibly age, date of birth, gender, place of residence, photos, as well as specific details about his purchases/ sales through the “WEBSITE” platform, as well as any other information about the user and his actions on the “WEBSITE” website, not protected by the Personal Data Protection Act.
2.15 Registration – Initial creation of a user account with password and username to access the “WEBSITE” platform.
3. OBLIGATIONS OF THE USER WHEN REGISTERING
3.1. By using the WEBSITE, the user agrees to the following rules:
– to provide true, accurate and up-to-date information when completing your registration (so-called Personal Data);
– to edit and make the necessary changes to his Personal Account in view of their fidelity, accuracy and completeness in case of changes in them;
3.2 In the event that the User provides false, inaccurate, out-of-date or incomplete information, the WEBSITE has the right to close and/or delete the information about his postal address and deny him further access to part or all of its services.
4. PROTECTION OF PERSONAL DATA:
4.1 In accordance with the Personal Data Protection Act, the User has the right to access his own Personal Data, which he entered voluntarily during registration and became available to the WEBSITE when he used the Site, as well as to edit this Personal Data.
4.2 Accepting these terms and conditions, Users who have registered a username and password expressly agree that the Personal Data provided by them (including the chosen username and password) will be processed by the WEBSITE electronically upon delivery of ordered goods or services and if necessary, assistance from WEBSITE employee
4.3 THE WEBSITE expressly informs the User that the Personal Data provided by the User are not given to third parties for advertising and promotional purposes.
4.4 THE WEBSITE reserves the right to use the IP addresses and other data of the Users to reveal their identity in cases where this is necessary in order to comply with the law, legal procedures or to comply with these terms and conditions.
5. USER OBLIGATIONS
5.1 Users of the Site understand that the information, data, published opinions, text, software, music, sound, photos or any other materials (collectively hereinafter “Content”) that become publicly available or transmitted in confidence are the sole responsibility of the person who generated this Content.
5.2 The User using the Site is fully responsible for the Content published or otherwise transmitted, provided by the Site. THE WEBSITE does not guarantee the accuracy, completeness, truthfulness or character of Content submitted and distributed through the Site.
5.3 Using the Site, the User may encounter Content that is offensive, indecent or unacceptable in nature. Under no circumstances shall the WEBSITE be liable for any Content created by Users, including errors and omissions therein:
5.4 The User agrees NOT to use the WEBSITE to:
– formulates, sends or otherwise transmits Content that is illegal, harmful, threatening, abusive, harassing, hurtful, defamatory, vulgar, obscene, defamatory, invasive of another’s privacy or racially, ethnically or otherwise objectionable reasons;
– creates advertising content for goods and services outside the Site, as well as to publish Internet addresses pointing to pages and services outside the Site, except where this is explicitly stated as permitted.
– impersonates a person or a group of people, including but not limited to: a representative of the WEBSITE, a representative of a manufacturer, etc., as well as otherwise misrepresenting his/her affiliation with a group of people or an individual;
– falsify headers or otherwise manipulate the means of identification in order to disguise the origin of Content transmitted through the Site;
– formulate, send, publish or otherwise transmit Content that you are not entitled to transmit by law or as a result of other contractual or confidential relationships (such as inside information, confidential information or information about someone’s property obtained as a result of employment relationships , or which is subject to non-disclosure agreements);
– formulate, post, post or otherwise transmit Content that infringes any patent, commercial, copyright or other proprietary right (“Rights”) of any party;
– formulate, send, publish or otherwise transmit unauthorized advertising materials, junk
mail, spam, “chain letters”, redirected with alias subdomains, “pyramid schemes” or other forms of solicitation;
– formulate, send, post or otherwise transmit material containing computer viruses or other computer code, files or programs designed to interrupt, disrupt or limit the operation of computer software, hardware or telecommunications equipment;
– to disrupt the normal operation of other users of the Site, including, if not using it, to affect in any other way that negatively affects the ability of other users to participate in real-time exchanges;
– to interfere with the provision of the services of the Site or disrupt the operation of servers or networks connected to the services, not to comply with the requirements, procedures, policy or regulations of the networks connected to the Site;
– intentionally or unintentionally violate local, national or international laws;
– stalk or otherwise harass another User;
– to collect and unlawfully use personal information about other users.
THE WEBSITE reserves the right to limit and/or deny access to the Site to users who once or systematically violate the requirements listed in point 5.3.
6. COPYRIGHT OF BOTH PARTIES (USER AND THE WEBSITE)
6.1 The WEBSITE entitles Users to use all services provided by the WEBSITE, which are provided only for personal use with non-commercial purposes, on the sole inviolable condition that the copyrights of the Site or of other third parties are not violated.
6.2 Site materials (of any kind) may not be modified, copied, publicly distributed or distributed to the public on the Internet or for commercial purposes.
6.3 The materials on this Site are protected by Copyright law and related rights and any unauthorized use may be a violation of copyright, trademark rights or other legal provisions.
6.4 All goods and services offered by the WEBSITE protected by the law on Copyright and its related rights are offered in their original form, packaging and medium without any influence on the part of the WEBSITE
6.5 All video materials presented on the site are indicative, with the sole purpose of presenting the way of using the products (The actual product is presented in the photos and described in detail in the product description, and the video material is only for reference).
7. PURCHASE OF GOODS AND/OR SERVICES OFFERED ON THE WEBSITE
7.1 After registering on the Site, the User has the right to order goods presented by the WEBSITE. When placing the order, the User has the right to choose the goods and their quantity, the method and terms of delivery according to the options offered on the Site.
7.2 At any time before the completion of the Order, the user has the right to change the goods selected by him.
7.3 When placing an order on the Site, the user enters into a contractual relationship with the WEBSITE concerning the specific purchase and covered by these General Terms and Conditions, the order is considered to have been placed:
– for users shopping for the first time – upon confirmation of the placed order following the instructions on the Site;
– for users shopping more than once – when placing an order;
7.4 If the user wishes to receive a certain product and there is no option to choose a color in the product listing, the order is served with a random color.
The WEBSITE has the right to change the prices at its discretion, at any time without prior notice to the Users. The user is obliged to pay the price that was indicated on the site at the time of placing the order, regardless of whether it is lower or higher than the current one. In case of technical errors in the publication of the site, the WEBSITE has the right to refuse the execution of the order and does not owe compensation in any way to the User, except to refund the sums paid and/or deposited by the user, if any.
8. PAYMENT FOR PURCHASED GOODS
8.1 When paying in cash for the ordered goods and services, the User undertakes to deposit the full value of the delivered order at the time of delivery to the WEBSITE or to its representative making the delivery. In the event that within 14 days from the date of delivery the User refuses partially or fully the purchased goods, the WEBSITE undertakes to partially or fully refund the deposited amount.
8.2 In the event that the user does not cancel the purchased goods or services, the WEBSITE automatically accepts the deposit made as payment for the ordered goods or services.
9. DELIVERY OF PURCHASED GOODS
9.1 The delivery of the ordered goods is carried out in the way chosen by the User – To the address specified by the user, or to the office of the courier company (delivery with the courier company “Econt Express” EOOD) and according to the specified terms announced by the courier company. THE WEBSITE reserves the right to extend the specified terms by up to 48 hours without
inform the User in advance, and to extend the terms beyond 48 hours with the prior approval of the User.
9.2 Transport costs for the delivery of a product ordered from the site are for the customer’s account, as well as for a complaint and return of a product to a certain merchant.
9.3. THE WEBSITE reserves the right to change the subcontractor performing the delivery without prior warning to the User as long as this does not change the method of delivery.
10. REFUSAL OF PURCHASED GOODS
10.1 The user has the right to return the goods purchased by him within 14 days from the date of receipt. For this purpose, the product must be in its original packaging, without signs of use or violation of the commercial appearance of the product in accordance with the provisions of Art. 55(paragraph 1) of the Commercial Code. After verification within 14 days, the amount is refunded to the buyer or the product is replaced. We usually endeavor to refund and replace the item within 10 days. In case of non-conformity, the product is returned to the buyer who bears all shipping costs.
10.2 If defective goods are found, within 24 hours. from its receipt, and if the commercial appearance of the goods and packaging is intact, the WEBSITE undertakes to replace it (within 14 days after receipt of the goods) with a new one according to the warranty conditions of the relevant manufacturer starting from the date on which the user exercised his right of refusal.
10.3 After this period or in case of violation of the commercial appearance or packaging of the goods, the repair of the goods is carried out according to the conditions for warranty service.
10.4. Upon receipt of the goods requested by the user, the user has the right to inspect the shipment by using the “View and test” option at an office of the Econt courier company, or upon delivery in the presence of an Econt courier.
When reviewing the shipment, if a discrepancy of the goods is found, the user must notify the WEBSITE by filling in the “Complaints Form” section. In this case, the transport costs are at the merchant’s expense.
In the event that the user examines and tests the product and it corresponds to the advertisement on the site, and his wish is to refuse it after the examination and test option, the transport costs are at the expense of the user.
10.5 In the event that the user places an order for a product that is offered on the Site and the shipment is not requested for more than 7 days, he is obliged to pay the transportation costs accrued on the shipment.
11. WARRANTY SERVICE
With each order for goods subject to warranty service, the WEBSITE issues an appropriate electronic warranty card (if notified in the product description) with the product details and warranty periods.
The user is obliged to keep the number from the courier company’s bill of lading, as well as the Postal Money Order document, in order to fulfill the guarantee and provide it, in case of a request from the WEBSITE. When sending a product for warranty, it is necessary for the User to send the document for Postal Money Transfer!
The warranty becomes void under the following conditions:
– in case of lost warranty card;
– in the event of a repair attempt by a service not authorized by the WEBSITE;
– in case of damage caused by incorrect operation;
– in case of violation of the physical integrity of the product;
– in case of chemical, electrical or other impact unrelated to the normal operation of the product;
The warranty does not cover product components with a limited shelf life (batteries, consumables, etc.). Warranty service is carried out by an authorized service center, in the presence of complete documentation and equipment of the product.
The warranty service period is 30 days from the date of receipt of the shipment by the merchant.
12. CLAIMS AND PRODUCT RETURNS
12.1. A user has the right to return goods purchased by him from the merchant displayed on the website www.WEBSITE within 14 /fourteen/ days of receipt. The goods must be complete, in their original packaging, documentation and in good commercial condition (If it is in a sealed blister, it must not be disturbed). Good commercial condition means that the product is not in damaged packaging and has not been used. In this case, the customer has the right to receive back the amount he paid, within 14 days, by bank transfer.
12.2. In the case of a claim by the user, he must fill out the claim form on the site (“Complaint Form” section), choosing the option for which he wishes to be served (“Damaged in transit”, “Defect for replacement” , “Subsequently damaged”, “Other” (marking the “Other” option, the user needs to clearly and specifically describe the reason for the return, so that he can be served according to his stated desire)), then wait for a response from an employee of the Site (within 48 business hours during business hours) to the email address he provided for contact. Or to attach a standard form for exercising the right to refuse online purchases in the shipment.
After sending
of a product or complaint by the user, he is obliged to inform the WEBSITE about the product/complaint sent by him, as a response to the previous email (After fulfilling item 12.1). Example: “Hello, I have returned the goods I purchased (Exact name of the goods indicated by the site), with a shipment number: (The shipment number is described, it is located under the barcode, in the upper left corner of the document issued by the courier company) , I want the goods sent by me to be replaced/ the warranty voided/ the amount I paid for the goods to be refunded. When sending the goods back, the user undertakes to mark the “Test and review” option.
12.3 In cases of a shipment being returned by the consumer to the merchant with a pre-claimed request, through the refund claims form, upon receipt of the shipment by the merchant, the shipment is reviewed before refunds are made. As soon as the merchant is satisfied that the shipment meets the specified conditions, the amount will be paid back to the user. If the described conditions are not met, the complaint request will not be considered.
12.4 In the case of a product complaint, the transport costs are at the user’s expense. The costs for the transport (courier service) are at the merchant’s expense only in the case of defective (factory damaged goods) or wrongly sent item. Also in cases where the customer has paid the full cash on delivery value and one or more items are missing from the shipment. Then the reshipment is at the merchant’s expense!
In the event that the product delivered by us was accompanied by a gift, when the user returns the product, he must also return the gift.
12.5 After submitting a complaint, through the complaint form on the site, or a standard form for exercising the right to refuse online purchases:
Standard form for exercising the right of refusal for online purchases
Appendix No. 6 to Art. 47, para. 1, item 8 and art. 52, para. 2 and 4 of the PPE
STANDARD FORM FOR EXERCISE RIGHT OF WITHDRAWAL
To ……………………
/merchant name/
…………………………………………………………………………..
/address, EIC/
I hereby give notice that I am withdrawing from my contract for the purchase of the following goods/services:
…………………………………………………. /product description/
The goods were ordered on ………………….
The goods were received on …………………. /indicate the date of receipt by the user/
………………………………………………………………………….. /User Name/
Gr./s…………………………………………………………………. /User address/
……………….
/date/
…………………………….
/User Signature/
when sending the shipment back from the user to the merchant, it is the user’s obligation to send back the Postal Money Order document, which is issued by the Econt Express courier company upon receipt of the shipment. When filling out by hand a standard form for exercising the right of refusal for online purchases, it is necessary to attach the form in practice!
In the case of returning the goods, the customer is obliged to return the shipment with the following data:
Or on the same bill of lading on which he received the shipment, according to the details of the merchant.
12.6 In the event that the user returns a product without completing the form for advertisements on the site, or has not attached a standard form for exercising the right of refusal in Onaline purchases, through which to notify the WEBSITE of his actions, the merchant has the right to refuse consideration of the shipment and accept to receive it.
The WEBSITE undertakes to notify the merchant of the claim submitted by the user through the site and to assist in resolving the situation. The WEBSITE is an intermediary between the merchant and the user and is not responsible for the actions of either party in the trading process.
13. GOODS FOR WHICH THE USER DOES NOT HAVE THE RIGHT OF REFUSAL:
The customer does not have the right to refuse his purchase, upon delivery of sealed goods, which have been unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection.
14. INVOICES
14.1. If the user wishes to receive an invoice when purchasing items that are displayed on this site, it is necessary to request his order through the order form on the site and specifically select the option “I wish to be issued an invoice” and fill in the fields as following: Name of the company, EIC (the EIC of the company is described), address (the exact address of the company is described – city, street, number, block, etc.), contact phone number, MOL (the name of the owner of the company is described) . Email is required!
14.2. After receiving the goods purchased by the user and transferring cash on delivery for it to the given merchant, the user receives an invoice by e-mail within 2 working days. For the invoice to be valid, the user must print the invoice and attach the postal money order document, which is issued upon receipt of the shipment by the Econt Express courier company!
15. COMMERCIAL RELATIONS
15.1. THE WEBSITE offers goods at top t
merchants in the country by exhibiting their products.
15.2. THE WEBSITE is not responsible for the actions of the merchant and the user. The WEBSITE can only facilitate the relationship between the merchant and the user.
15.3. THE WEBSITE is not responsible for copyright and other rights violations.
In case of violations by a merchant or customer, you can file a report by filling in the “Contact us” section.
These terms and conditions may be updated at any time without special notice to Users. The WEBSITE is not responsible if the User has not read the latest version of these terms and conditions. The latest version of the terms can be viewed at any time at: terms-of-use.